Mangano on “The Business Case to End Homelessness”, @boardoftrade event

I have participated in numerous events of the Vancouver Board of Trade, primarily to report on them (as media) but this time, I was invited as a guest of Dave Macdonald, someone whose company I really enjoy and whose insights are valuable to me. Dave is very well aware of my interest in sustainability, social policy and particularly, urban structure and poverty issues. Dave also invited Toby Barazzuol along as a guest. Toby is, very much like Dave, a very smart man (and someone with insight into the actual situation of the Downtown East Side). I preface my post with this overview as it is important to indicate that the people who joined me to this event are very much people who have had the time to reflect on the myriad complex factors that intervene in homelessness.

Quite frankly, to say that I was utterly disappointed with the talk that Mr. Mangano offered is putting it really really mildly. I really didn’t get anything out of it that I couldn’t have gotten from doing thorough research on the internet, on Google Scholar, and talking to researchers who study homelessness. Don’t get me wrong. Mangano is extremely funny, and a good speaker. I am pretty sure he has worked really hard to solve homelessness in the US. I am also fairly sure he is successful and he knows his stuff. It’s the content and delivery of the material that I was definitely not impressed with.

Bear in mind, before continuing on with my assessment, several things. First, I am an academic. Trying to convince me of something without empirical evidence is going to be very, very hard. Mangano started showing slides with data about 5 minutes before the end of his talk. Yeah… not the best timing. Second, public policy is my domain of expertise. I have taught public policy. I conduct research on public policy. My students have conducted research on homelessness, poverty alleviation and urban decay, particularly in the Downtown East Side. I know about how complex the issues with homelessness are. Heck, I’ve written about it extensively! Even though my own focus (environmental public policy) is not directly associated with issues of mental health, poverty, drug use, etc. I am still someone who thinks things through the academic analytical lenses. I know how hard it is to design public policy for homelessness, and I was disappointed that Mangano didn’t provide a list of potential policy options specifically applicable to Vancouver. I am pretty critical when I see people’s presentations, particularly because I am just as tough on myself when I give talks.

The irony for me was that several of Mangano’s main points were things I have talked about before in my own blog! I have written on everything, from the closure of the temporary (HEAT) shelters, to the anthropology of poverty in the Downtown East Side, to highlighting events on homelessness, to the need to provide warm clothing to homeless people in the winter. I even wrote a post on the lessons in public policy for homelessness that Mayor Robertson should think about. I have highlighted Homeless Action Week both in 2007 and 2008. So, this is a topic I haven thought about for a long time.

Mangano expressed a few good points that are very much worthy of highlighting here.

* Homelessness is not dependent on the economy. In economic booms, homelessness increases because of rising housing prices. In economic downturns, homelessness increases because of job loss and other factors associated with lower income.
* Economic principles per se aren’t going to solve homelessness.
* It is important to focus on ONE specific area of homelessness policy – ending STREET homelessness – focus on the most vulnerable and the disabled.

According to Mangano, the following points are key elements to success

- Definite support from mayors and council and the political will to work on the issues of homelessness
- Reframing policy from the social service frame to the business case (how can we serve this people)
- Accepting that solving homelessness will take time
- Strategic timeline
- Identification of successful case studies and strategies and investment in evidence-based options (based on research)
- The business community to invest in this process too.

What didn’t work in the US (according to Mangano)
- Ad-hoc crisis interventions (shuffling leads to morale deflating – stats he provided 75 homeless/day use St. Paul’s Hospital – $ 700 from the moment they step into the hospital onward)
- Good intentions don’t end homelessness
- Increased resources without innovative ideas, strategic planning and long-term strategy don’t work.

I scanned the room as I arrived and I noticed that not only was the room full (for a beautiful summer day, having to shell out cash to participate in an indoor event and have to wear suits, you really must be passionate), there were a lot of well-known advocates for the issue of homelessness, including people from the Vancouver Foundation and the Street To Home Foundation. I recognized many people that I knew from before, like Mike Harcourt, Andrea Reimer (a Vancouver councillor who, the more I talk to, the more impressed I am with). The Vancouver Board of Trade should feel really happy with the attendance, because there were a lot of participants as well as high-level, policy decision-makers in Vancouver were sitting in that room, along with all the other board members and guests.

My overall assessment of Mangano’s talk

Mangano’s talk sounded very much like an ode to Mayor Gregor Robertson. Every opportunity he had he lauded Robertson’s efforts. If I wanted to pay (and in this case, I didn’t pay for my own ticket but Dave did) to hear someone praising the mayor of the city I live in, I would do it. But I really don’t like paying to hear someone do that. Don’t get me wrong. I have met Gregor myself, I have had a chance to talk with him about issues and hear his own viewpoints. Mayor Robertson is (in my view, from my limited interactions with him) someone who has expressed a genuine interest in thorny issues such as homelessness, environmental protection, accessibility to housing, etc. I have very high hopes set on Gregor Robertson, and with smart people like Andrea Reimer in council and a few other councillors and COV staff I’ve met, I am sure Vancouver will look for ways to end street homelessness.

Mangano’s talk was funny and entertaining but he wasted too much time in side stuff and didn’t get into the real “meat” of the talk until the end. And yeah, that part about NOT having questions/answers period? Pretty bad.

One point that really struck a chord with me was Mangano’s phrase “I have been to the Downtown East Side already, I don’t need to go there again”. This phrase sounded to me really dismissive. It sounded very much like “I don’t need to see more, I already know what the issues are there“.

I have to repeat through my assessment (which I’m sure sounds like a scathing indictment) that I am very sure that Mangano knows his stuff and that he has worked really hard to solve homelessness in the US. Sadly, his talk at the Vancouver Board of Trade did not give him enough credit. What he said and the way he delivered it wasn’t really what I am sure he can offer, nor what I needed/wanted to hear.

My expectation coming into this talk was an overview of specific, evidence-based, research-grounded policy options to tackle homelessness in Vancouver. In no way, shape or form did I get this. So what *did* I get, you ask? Well, I got a chance to hear someone who is highly praised in the US as an authority in homelessness provide a few points that I think are worth revising. I expected a talk of much higher caliber, but then again, maybe Mangano’s timeline didn’t provide for enough time to cover everything (although I would have EXPECTED him to be able to manage his time). The fact that he didn’t get into the data until the very end and that he didn’t provide policy options was a real disappointment.

But amongst the great things I got? I got to hang out with Dave and Toby, I got to meet some really nice people, I got to see a Vancouver Board of Trade from the perspective of an attendee rather than as a representative of the media (and remember, I have given numerous keynote talks, so I’m not looking at this from the perspective of a participant but from the perspective of someone who talks to large audiences about complex, thorny policy issues). And I got to talk to Andrea Reimer, Suzanne Anton, Mike Harcourt. So, in terms of being able to access important people and talk about issues, it was a success for me. And in the end, I did hear some interesting stuff from Mangano. Just not enough.

Dave’s assessment of the luncheon/talk can be read here.

Related posts:

1. Homelessness Action Week 2009 (Oct 11th to 17th)
2. Upcoming event – Stop Homelessness Public Forum (Vancouver)
3. Public policy lessons on homelessness for Vancouver’s next mayor
4. Homelessness Action Week 2008 – October 12th to 19th, 2008
5. Homelessness in Vancouver and sustainability: Researching the issue