Hotel Camino Real Aeropuerto (Mexico City) #TravelTuesday

Truth be told, my beef with the Hotel Camino Real Aeropuerto in Mexico City was not at all with the service (every single member of staff was amazing) but with the unbelievably low level of amenities that the Hotel Camino Real Aeropuerto at the International Airport Benito Juarez in Mexico City had. Yes, the room was clean, and comfortable, and yes, everyone from the receptionist to the bell boy were incredibly sweet. But given the kind of out-of-the-ordinary experiences I had had traveling in Canada for the past 6 years, I kind of expected the same level of service. Even more so from the Hoteles Camino Real. Hoteles Camino Real had traditionally been considered as luxury (five stars) hotels. I think my experience was a 3 stars, paying what I thought would be 5 stars pricing.

Hotel Camino Real Aeropuerto (Mexico City)

First off, I had to pay my stay right as I arrived. And this was because “they needed to swipe the credit card, physically, right there and then“. Not my credit card, the credit card of the organization that paid for my travel to Mexico City. Excuse me, but WTF? You can’t leave a charge on a credit card used to reserve a room? That is absolutely ridiculous.

Hotel Camino Real Aeropuerto (Mexico City)

Secondly, I arrived to my room and I had to pay $260 pesos (about $24 USD) for wireless internet service for 24 hours. That, as well, in-and-of-itself was ridiculous. I refuse to pay the armed-robbery prices of wireless internet, but I had to communicate with my friends and family to let them know I was safe and sound in Mexico, and I had also to do some work (which at this point in my life, pretty much requires internet access AT ALL TIMES). So, I coughed up the $24 USD for internet.

Hotel Camino Real Aeropuerto (Mexico City)

Thirdly, there is no coffee maker in the rooms. Should you want to buy a coffee you have to shell out $80 pesos, which is about $6.5 USD. Not overly pricey, but if you consider that I walked to the airport from the hotel and bought a coffee for less than $20 pesos, you can see markup levels right there and then.

Overall, my experience at the Hotel Camino Real Aeropuerto was pretty poor, and the only reason why I would ever consider staying again was if it happened under the same conditions that this experience did (I was flying into Mexico City late in the evening, and I wasn’t connecting to another city). If I were required to fly into the Mexico City airport and arrived late, I’d put up with staying at the Hotel Camino Real Aeropuerto, but not out of my own willing desire. Not a good experience at all. There is plenty of other amazing hotels in Mexico City I can stay at, this one only has the locational advantage (unmatched, as you can pretty much walk out of the airport to the hotel).

Disclosure: I paid for one night lodging although I was reimbursed later by the organization that brought me to Mexico City. As always I retain full editorial control over anything that I post on my site.

Related posts:

  1. Cafe Azul y Oro (Mexico City, Mexico) #MexMonday
  2. Understanding the timelines of travelling in Mexico City
  3. Breakfast at Hotel La Quinta Luna (San Pedro Cholula, Puebla) #TravelTuesday
  4. Should coffee (or coffee makers) be mandatory in hotel rooms?
  5. The Provincial Transit Plan and Mexico City’s case

Comments (2)

HishamAugust 16th, 2012 at 10:56 am

I generally agree but between the various hotel options at the airport, the Camino Real comes out ahead I think. I stayed once at the Hilton and it was much worse for the same amount of money.

LisaSeptember 3rd, 2012 at 11:06 am

I had an experience which reminds me of what you went through with the credit card at check-in. When I lived in Mexico for 3 months, and my travelling companion had to use a hospital, the hospital wouldn’t take our insurance even though the insurance company offered to SEND A COURIER WITH CASH to pay them within 2 hours (and we were waiting that long for a doctor anyway). They would only take my credit card, because they “didn’t take insurance”. Obviously I got the money back from the insurer a couple months later, but the policy was ridiculous and weird. I feel like some Mexican policies are really out of touch with the reality of today’s travellers.

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