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	<title>Comments on: Rogers Wireless Pay-As-You-Go customer service = FAIL</title>
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	<link>http://hummingbird604.com/2008/05/24/rogers-wireless-pay-as-you-go-customer-service-fail/</link>
	<description>The personal blog of a Vancouver-based educator in environmental issues</description>
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		<title>By: Glenn</title>
		<link>http://hummingbird604.com/2008/05/24/rogers-wireless-pay-as-you-go-customer-service-fail/comment-page-1/#comment-16763</link>
		<dc:creator>Glenn</dc:creator>
		<pubDate>Sun, 12 Jun 2011 19:18:28 +0000</pubDate>
		<guid isPermaLink="false">http://hummingbird604.wordpress.com/?p=901#comment-16763</guid>
		<description>The Rogers Pay as you go program is a poor excuse for a company like Rogers. Take your customers money and treat the customer like crap! It is impossible to get anyone to resolve a problem if you run into problems with your plan on a weekend because Rogers messed up.

It is intolerable that a company like Rogers takes money for this service when there is no way to get it working.

Looking for alternatives. Does anyone know of better plans I can switch to?</description>
		<content:encoded><![CDATA[<p>The Rogers Pay as you go program is a poor excuse for a company like Rogers. Take your customers money and treat the customer like crap! It is impossible to get anyone to resolve a problem if you run into problems with your plan on a weekend because Rogers messed up.</p>
<p>It is intolerable that a company like Rogers takes money for this service when there is no way to get it working.</p>
<p>Looking for alternatives. Does anyone know of better plans I can switch to?</p>
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		<title>By: Maureen</title>
		<link>http://hummingbird604.com/2008/05/24/rogers-wireless-pay-as-you-go-customer-service-fail/comment-page-1/#comment-14811</link>
		<dc:creator>Maureen</dc:creator>
		<pubDate>Tue, 15 Feb 2011 19:37:19 +0000</pubDate>
		<guid isPermaLink="false">http://hummingbird604.wordpress.com/?p=901#comment-14811</guid>
		<description>We have two  pay-as-you-go cell phones in the family for emergency calls only, with a monthly addition of $10.00 each.  Last November I spoke to a Rogers agent who lead me to believe that they could take $100 from our rather large balance and feed that into the account each month so that I wouldn&#039;t have to phone each month to add the $10.   NOW, I&#039;m told that this is a SERVICE CHARGE and in effect I have lost that amount of money.  In no way did anyone at Rogers mention that was the case, otherwise I wouldn&#039;t have been such a fool to agree to it.   We&#039;ve been with Rogers for years and have had  no end of problems - even to getting into our on-line account and it refusing our passwords.   Yes, I agree they SUCK and after using up our current balance we shall be off to greener pastures.</description>
		<content:encoded><![CDATA[<p>We have two  pay-as-you-go cell phones in the family for emergency calls only, with a monthly addition of $10.00 each.  Last November I spoke to a Rogers agent who lead me to believe that they could take $100 from our rather large balance and feed that into the account each month so that I wouldn&#8217;t have to phone each month to add the $10.   NOW, I&#8217;m told that this is a SERVICE CHARGE and in effect I have lost that amount of money.  In no way did anyone at Rogers mention that was the case, otherwise I wouldn&#8217;t have been such a fool to agree to it.   We&#8217;ve been with Rogers for years and have had  no end of problems &#8211; even to getting into our on-line account and it refusing our passwords.   Yes, I agree they SUCK and after using up our current balance we shall be off to greener pastures.</p>
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		<title>By: Sean G.</title>
		<link>http://hummingbird604.com/2008/05/24/rogers-wireless-pay-as-you-go-customer-service-fail/comment-page-1/#comment-3455</link>
		<dc:creator>Sean G.</dc:creator>
		<pubDate>Sat, 21 Feb 2009 04:42:45 +0000</pubDate>
		<guid isPermaLink="false">http://hummingbird604.wordpress.com/?p=901#comment-3455</guid>
		<description>Rogers, in fact, all Canadian cellular companies are worse than third world standards. Canada was waaaaay ahead of Japan in cellular service back in the mid 90&#039;s. Heck, Canada was waaaaay ahead of Japan in home internet service back in the late 90&#039;s as well. Bet most think that Japan is always first. Not so! Now, we have crappy but MEGA expensive cellular service plans and crappy, slow as a slug going over salt internet service while in Japan they’ve had 100Mb home internet service in major cities for more than 5 years. That unlimited 100Mb service now costs less than $40 a month in Japan and the just launched a 1 Gb home internet service in 2008. 

Anyways, Rogers is so lazy that they do nothing after they build something. They just wait until they get so many complaints that they then have to do something. By then everything is so slow and broken that they move onto the next technology which the rest of the world has been using for years. Rogers’ excuse is that Canada is so vast a country so they can’t be compared to places like Japan. Really, so they couldn’t even cover metropolitan areas such as Vancouver, Toronto and Montreal with such services? Those areas are dense enough but then it’s just an excuse which they think you’ll buy. And you do, hook, line and sinker. 

I was in Chile in 2007 and was surprised as all hell when my cellular phone’s 3G icon lit up after arriving at Santiago’s airport. Chile already had 3G service BEFORE Rogers had it in Vancouver and most of Canada. Entel PCS, as they are called in Chile, had pay as you go plans than made Rogers pay as you go plans seem a rip-off no matter how you looked at it. Rogers gouges us all because we put up with it. So I guess for those of you that don’t b*tch loud enough every time something goes wrong with Rogers and the likes HAVE NO RIGHT TO COMPLAIN because you too are part of the problem. If we all don’t take this crap then the government has to change, the CRTC needs to go, Rogers and the likes need to be watched closer and rules imposed. 

Rogers even to this day makes comparisons to how their high speed internet is so many times faster than dial up. Really, dial up?!? When was the last time you used dial up in a big city? Yet they make that point because they think you’re so stupid that you’ll go and buy it. BTW, in select parts of Vancouver there has been a company providing 100Mb home internet service for years now. They also provide TV but their battle with the CRTC was only caused because Rogers and the likes didn’t want the competition. How do you think this company won?

The CRTC and the these snot nosed bullies (Rogers, Bell, Telus, etc.) need a swift kick in the arse. They are nothing short of a legal mafia holding us (Canada) back and turning us into the digital ghetto! 

Exercise your right and cut back your service to reflect your dissatisfaction with “just good enough” if you can even call it that. Do nothing and you’re the reason Canada goes nowhere. Enjoy your digital ghetto!</description>
		<content:encoded><![CDATA[<p>Rogers, in fact, all Canadian cellular companies are worse than third world standards. Canada was waaaaay ahead of Japan in cellular service back in the mid 90&#8242;s. Heck, Canada was waaaaay ahead of Japan in home internet service back in the late 90&#8242;s as well. Bet most think that Japan is always first. Not so! Now, we have crappy but MEGA expensive cellular service plans and crappy, slow as a slug going over salt internet service while in Japan they’ve had 100Mb home internet service in major cities for more than 5 years. That unlimited 100Mb service now costs less than $40 a month in Japan and the just launched a 1 Gb home internet service in 2008. </p>
<p>Anyways, Rogers is so lazy that they do nothing after they build something. They just wait until they get so many complaints that they then have to do something. By then everything is so slow and broken that they move onto the next technology which the rest of the world has been using for years. Rogers’ excuse is that Canada is so vast a country so they can’t be compared to places like Japan. Really, so they couldn’t even cover metropolitan areas such as Vancouver, Toronto and Montreal with such services? Those areas are dense enough but then it’s just an excuse which they think you’ll buy. And you do, hook, line and sinker. </p>
<p>I was in Chile in 2007 and was surprised as all hell when my cellular phone’s 3G icon lit up after arriving at Santiago’s airport. Chile already had 3G service BEFORE Rogers had it in Vancouver and most of Canada. Entel PCS, as they are called in Chile, had pay as you go plans than made Rogers pay as you go plans seem a rip-off no matter how you looked at it. Rogers gouges us all because we put up with it. So I guess for those of you that don’t b*tch loud enough every time something goes wrong with Rogers and the likes HAVE NO RIGHT TO COMPLAIN because you too are part of the problem. If we all don’t take this crap then the government has to change, the CRTC needs to go, Rogers and the likes need to be watched closer and rules imposed. </p>
<p>Rogers even to this day makes comparisons to how their high speed internet is so many times faster than dial up. Really, dial up?!? When was the last time you used dial up in a big city? Yet they make that point because they think you’re so stupid that you’ll go and buy it. BTW, in select parts of Vancouver there has been a company providing 100Mb home internet service for years now. They also provide TV but their battle with the CRTC was only caused because Rogers and the likes didn’t want the competition. How do you think this company won?</p>
<p>The CRTC and the these snot nosed bullies (Rogers, Bell, Telus, etc.) need a swift kick in the arse. They are nothing short of a legal mafia holding us (Canada) back and turning us into the digital ghetto! </p>
<p>Exercise your right and cut back your service to reflect your dissatisfaction with “just good enough” if you can even call it that. Do nothing and you’re the reason Canada goes nowhere. Enjoy your digital ghetto!</p>
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		<title>By: rogers video kitsilano (the York one)</title>
		<link>http://hummingbird604.com/2008/05/24/rogers-wireless-pay-as-you-go-customer-service-fail/comment-page-1/#comment-2854</link>
		<dc:creator>rogers video kitsilano (the York one)</dc:creator>
		<pubDate>Sat, 03 Jan 2009 08:16:36 +0000</pubDate>
		<guid isPermaLink="false">http://hummingbird604.wordpress.com/?p=901#comment-2854</guid>
		<description>[...] before (however, we&#8217;re not talking about phones anymore).  OK, I lied - I alluded to it (Raul wrote [...]</description>
		<content:encoded><![CDATA[<p>[...] before (however, we&#8217;re not talking about phones anymore).  OK, I lied &#8211; I alluded to it (Raul wrote [...]</p>
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		<title>By: Tawcan</title>
		<link>http://hummingbird604.com/2008/05/24/rogers-wireless-pay-as-you-go-customer-service-fail/comment-page-1/#comment-986</link>
		<dc:creator>Tawcan</dc:creator>
		<pubDate>Mon, 26 May 2008 17:00:45 +0000</pubDate>
		<guid isPermaLink="false">http://hummingbird604.wordpress.com/?p=901#comment-986</guid>
		<description>Don&#039;t even get me started...once I start ranting about the Canadian cellular plans I might just never stop.</description>
		<content:encoded><![CDATA[<p>Don&#8217;t even get me started&#8230;once I start ranting about the Canadian cellular plans I might just never stop.</p>
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	<item>
		<title>By: rogers customer service &#187; timinganddelivery.com</title>
		<link>http://hummingbird604.com/2008/05/24/rogers-wireless-pay-as-you-go-customer-service-fail/comment-page-1/#comment-987</link>
		<dc:creator>rogers customer service &#187; timinganddelivery.com</dc:creator>
		<pubDate>Mon, 26 May 2008 00:41:29 +0000</pubDate>
		<guid isPermaLink="false">http://hummingbird604.wordpress.com/?p=901#comment-987</guid>
		<description>[...] received an email last week from one of our readers about his experience with Rogers&#8217; pay-as-you-go wireless customer service! And&#8230;it&#8217;s not that pretty (let&#8217;s put it that [...]</description>
		<content:encoded><![CDATA[<p>[...] received an email last week from one of our readers about his experience with Rogers&#8217; pay-as-you-go wireless customer service! And&#8230;it&#8217;s not that pretty (let&#8217;s put it that [...]</p>
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		<title>By: Chris Magnusson</title>
		<link>http://hummingbird604.com/2008/05/24/rogers-wireless-pay-as-you-go-customer-service-fail/comment-page-1/#comment-985</link>
		<dc:creator>Chris Magnusson</dc:creator>
		<pubDate>Sun, 25 May 2008 01:12:04 +0000</pubDate>
		<guid isPermaLink="false">http://hummingbird604.wordpress.com/?p=901#comment-985</guid>
		<description>Fact: Several third-world countries have better cellular plans and service than Canada does.</description>
		<content:encoded><![CDATA[<p>Fact: Several third-world countries have better cellular plans and service than Canada does.</p>
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