Coffe place review – Bean Around the World (Main and Broadway)

Theoretically, this location will eventually become Bean Around the World. Right now, it is a coffee shop right beside where Monsoon used to be and in the location formerly known as the home of SoMa. The coffee is good, not too harsh on my tummy, and the barista is pretty nice.

I actually couldn’t use the wireless, although they do have it, but my wireless card didn’t seem to be talking with their router. The place is well illuminated, and quite spacious. It looks as though a few people have taken it up as their centre of operations. I still see many more people at Waves, or at Lugz. But as somebody said, there’s always space for everyone.

If I had woken up at a decent hour, I probably would have come here to work and spent the whole day looking at the beautiful mountains (this location has a gorgeous view of the snowed mountains). The night lighting is quite good, and if you need to stay late, you could very well stay here until 10pm. But that’s the drawback. This coffee shop only opens until 10pm (and I think only until 8pm on weekends).

I would still come back to work here. There’s more than enough space to work, and enough hotties that walk by to provide good eye candy. It’s a good place to do people watching too.

Related posts:

  1. Coffee shop review – Gene (Kingsway and Main)
  2. Coffee shop review – Our Town Cafe (Kingsway and Broadway)
  3. Coffee shop review – Lugz (Main St and Broadway)
  4. Coffee shop review – Bean Around the World Coffees
  5. Restaurant review – Nyala (Main Street)

Comments (1)

Jon ChuiMarch 15th, 2011 at 8:46 pm

Hey Raoul, great to see your review of this place.

I personally had a different experience entirely & thought I’d let you know about it. (the below is copied verbatim from my yelp review: http://www.yelp.ca/biz/bean-around-the-world-coffees-vancouver-7#hrid:Fx5CDeIGap5Sc3TzW1PnRQ)

I rarely ever write reviews, but I’ve never had such bad customer service. I thought I’d let others know.

I saw this place a few times, but never got a chance to stay.

I walk in, it’s packed – pretty good atmosphere. Everyone’s on their computers.

I move two tables together because I’m going to have a friend come over.

I then walk up and buy a $3.25 water that comes out to $3.92.

When i go back up to ask about the wifi password, the guy doesn’t look up and points to the wifi policy

It says $4 minimum.

I bought $3.92 i told him.

him: “it doesn’t matter, it’s the policy”

I wasn’t sure if he was joking or serious.

He then says, in rude/condescening (slightly pompous) way, “also, if you’re going to have two tables, you’re taking away another customer, so you’ll actually ahavehve to pay $8 minimum to use Wifi.”

I was like…. are you serious?

Turns out he was.

He wasn’t even nice about it. He wasn’t understanding. He wasn’t even sympathetic.

He then goes on to say. “because you’re taking away a potential customer. You want to leave? go ahead. You don’t have to stay here, I’m not forcing you, you can go anywhere you want. Go to waves if you want free internet Do you want me to refund your water?!?”

I then asked him If it would be okay to just let me use internet this once, since I didn’t know – he said no, it’s the policy.

I then asked him for his name, and he wouldn’t give it to me unless i gave him mine & my number (fair enough i guess).

CONCLUSION:
great vibe, but I don’t agree with their stance on treating customers who fell $0.08 short of their minimum purchase with contempt, and telling them they can leave instead. Also found it surprising that he said i would need to pay $8 because I was saving an extra seat for my friend who was coming in 15 minutes…

Also, I totally understand that costs are an issue, that you see cheap students a lot (i’m not, i’m a young working professional now), and that you have policies. But maybe explaining it to your customers in a less condescending , more friendly manner would also help to boost sales. Learning from starbucks in this regard might help – if a customer comes back and complains about a drink baristas are trained to give them a free drink ticket, and make it over for them.

They argue that the cost they will loose in giving the free ticket + drink will win them back in the long run because they’ll keep coming back.

Anyways, just my 2 cents.

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